Products
So Personal, Your Memories, Now in Metal.
FAQs
Frequently Asked Questions
Due to the nature of customization and our policy that requires your final review and approval, please expect your order to arrive within 8–15 days.
We guarantee the quality of our work. If you find any quality concern within 30 days, we will happily send you a new product or facilitate an exchange for the returned item. Please note that we do not offer monetary refunds at this time.
Yes, we welcome bulk orders for events! You can place your customized orders individually on our store, or for a simpler process, just contact our customer support team. We are pleased to offer additional discounts on purchases of two or more products.
You can be featured on our website’s main cover through our unique program Our People, Our Ambassadors program. Those chosen for this honor are not only showcased prominently but also get the chance to order a customized product for free, and much more.
To know more, check the "Ambassador Program" menu in the footer of the website.
Stay Tuned!
Our process is straightforward: first, you'll upload your image before placing the order. Once we finish crafting your item, we will send you a photo of the final product for your confirmation before shipping. Once you approve, we send it out for fast delivery.
India delivery isn’t available at the moment. We currently provide free shipping to the UK, USA, and many other international locations, while our core operations are based in the UAE. India is part of our upcoming expansion, and we’re actively working on adding it soon.